Complaint Policy

Cashaa strives to build and maintain strong relationships with our customers, which is why we take our clients’ comments, suggestions and concerns seriously. We consider all feedback and complaints as means to improve our services and products and to enhance our clients’ overall experience at Cashaa.
In the unlikely event that our clients are dissatisfied with the service provided by Cashaa, they have the right to express their discontent by submitting their complaints directly to us.

How to submit a complaint?

Please follow those few simple steps:

  1. Send an email with all the details of your complaint or feedback to hello@cashaa.com.
  2. Alternatively you can raise a ticket to support team regarding any complaints that requires urgent action at https://cashaa.com/help/
  3. Please provide as well the email address you are using to access your Cashaa account in case of step 2.

When will you hear back?

Upon receipt of your complaint, we will provide an acknowledgment of receipt within 1 business day. We provide all complaints with a prompt and impartial review and aim to respond within five (5) business days. In the event we are unable to provide a resolution within this timeframe, we will continue to keep you updated on the progress of your complaint.


Cashaa has the right to refrain from reviewing a complaint or not classify it as such in the circumstances including but not limited to:

  • In case the complaint is about services/features/forks/airdrops or other events that are outside of Cashaa’s control and are dependent on third parties.
  • In case the complaint is about services/features announced by Cashaa but are still in development and not available at the time of submission of the complaint.
  • In case the complaint is in regards to a business or a regulatory decision.